Running a small business is exciting, but it comes with its own set of challenges—especially when it comes to tracking customer orders every day. Whether you're selling through WhatsApp, Instagram, your website, or even marketplaces, keeping track of who ordered what, when, and where it needs to go can

be confusing without a proper system.

The good news? You don’t need to spend a lot of money to stay organized. There are free tools that help you track your orders, manage your deliveries,

and keep your customers happy.

we’ll share the best free order tracking tools every small business should use, so you can save time, reduce errors, and grow confidently.

Why Order Tracking Is So Important

Let’s quickly understand why order tracking matters:

1. You won’t miss any orders
2. Customers get updates automatically
3. You can plan your deliveries easily
4. It builds customer trust
5. You save time every single day

No matter how small your business is, order tracking is the backbone of good customer service.

1. Orka Stores Order Dashboard (Free With Store Setup)

Best For: Entrepreneurs using Orka Stores to sell online

If you're using Orka Stores, your order tracking is already built-in. You don’t need any extra tools!

Features include:

1. Daily order overview
2. Payment and delivery status
3. WhatsApp & email notifications
4. Invoice generation
5. Export reports in one click

You can track 100s of orders from one dashboard, get real-time updates, and never miss a sale again.

🌐 Visit: orkastores.com

📞 WhatsApp Setup Help: 9442007477 / 8754839601

2. Google Sheets (Free & Easy for Beginners)

Best For: Beginners, WhatsApp/Instagram sellers, resellers

Google Sheets is a simple yet powerful tool to manually track orders. You can create a table with columns like:

1. Customer Name
2. Product Ordered
3. Quantity
4. Order Date
5. Address
6. Payment Status
7. Delivery Status
8. Tracking Number

You can access it from your phone or laptop and share with your delivery person or team easily.

Bonus Tip: Use Google Forms to collect order details from customers directly and connect it to your Sheet!

3. Zoho Inventory (Free for Small Businesses)

Best For: Product sellers with 20 or fewer online orders per day

Zoho Inventory is a professional tool that offers a free plan for small businesses. With Zoho, you can:

1. Track stock & inventory
2. Create and manage orders
3. Generate invoices
4. Track deliveries
5. Sync with couriers

It even gives you a dashboard to see all your orders in one place!

🌐 Visit: zoho.com/inventory

4. Trello (Visual Task Tracker)

Best For: Solo entrepreneurs or teams who love visual boards

Trello is a free project management tool, but it’s also great for order tracking.

You can create columns like:

1. New Orders
2. Processing
3. Packed
4. Shipped
5. Delivered

Then create a card for each order and move it across the columns as it progresses. It’s super visual and keeps you focused.

🌐 Visit: trello.com

5. ClickPost (Free for Delivery Tracking)

Best For: Sellers using courier services like Delhivery, Blue Dart, etc.

ClickPost offers free tools that help businesses track their deliveries across multiple couriers. You can:

1. Track all courier shipments in one place
2. Send branded tracking links to customers
3. Get delivery delay alerts
4. Automate delivery updates via SMS or email

Perfect if you're handling 20+ shipments daily and want everything in one dashboard.

🌐 Visit: clickpost.ai

BONUS: Delivery App Integrations (For WhatsApp Sellers)

If you’re selling through WhatsApp and managing deliveries yourself or via Dunzo/WeFast (now Borzo), use their free business dashboards:

1. Borzo (WeFast): Schedule and track local delivery riders
2. Shiprocket (Free tier): Manage COD, shipping labels, and tracking
3. Delhivery Lite App: Track orders & shipments for small sellers

These platforms offer free order tracking up to a certain limit.

Quick Comparison Table

⚡ Tips to Use Order Tracking Tools Better

1. Use simple names (customer/product) for quick reference
2. Add “Order Date” & “Expected Delivery Date” fields
3. Set up reminders for pending or delayed orders
4. Send customers regular updates (auto or manual)
5. Review order trends weekly to plan stock & marketing

Final Thoughts

You don’t need fancy or expensive software to manage customer orders. Even free tools can help you stay organized, reduce confusion, and keep your

customers happy.

Whether you prefer spreadsheets, visual boards, or automated dashboards, there’s a tool out there that fits your business style.

If you're looking for an all-in-one selling and tracking system, platforms like Orka Stores make it easy to sell, track, and manage everything in one place—without tech skills.

👉 Start using one of these free tools today and take control of your orders!

You’ll be more productive, stress-free, and ready to grow your business every single day.

Need help choosing the right tool or setting it up?

💬 Message us on WhatsApp: 9442007477

🌐 Or visit: www.orkastores.com